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Bizzclaw
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PostSubject: Server Down Time   Wed Dec 16, 2015 5:45 pm

EDIT: it's back up.

I just woke up and saw this message form NFOservers:

NFO Events Log - Dec 16 2015 01:44:31 PM PT wrote:
We have lost contact with an important switch in Dallas and as a result much of our network is offline there currently. We are investigating this and working to get everything back up ASAP.
Anyways, the server will be up as soon as this is resolved, but until then we'll be experiencing some downtime.
Sorry, there's nothing I can do and there was no prior warning to this.

Please Stand By.
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Coront
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PostSubject: Re: Server Down Time   Wed Dec 16, 2015 5:55 pm

Oh, I just made a... okay. i'll delete my post
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sonicb0om113

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PostSubject: Re: Server Down Time   Wed Dec 16, 2015 5:55 pm

Welp. There goes my afternoon plans.
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Warandally
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PostSubject: Re: Server Down Time   Wed Dec 16, 2015 6:12 pm

Team speak is back up now!
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PostSubject: Re: Server Down Time   Wed Dec 16, 2015 6:15 pm

Server is back up but needs to be updated.
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Xx_ESTE_xX

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PostSubject: Re: Server Down Time   Wed Dec 16, 2015 6:44 pm

ok...

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Bizzclaw
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PostSubject: Re: Server Down Time   Wed Dec 16, 2015 6:46 pm

NFO wrote:
Update @ 5:07pm: Troubleshooting determined that this switch lost connectivity because a 10G fiber module failed. We do not have a spare module of this type on-site and so we were not able to immediately replace it, but we restored connectivity by using a temporary 1G connection to another switch.

This means that we have reduced capacity to some customers in Dallas temporarily. That shouldn't cause problems under ordinary usage scenarios, but we ask that you refrain from using particularly large amounts of extra bandwidth (200 Mbps+) until the fiber module is replaced on Friday morning, to avoid possibly saturating the link and causing packet loss. (We will be posting a separate maintenance event to affected customers about the replacement as soon as we have finished shipping the part from our main office.)

Also, to clarify, it was a single TOR switch that had a problem. This caused significant problems overall because many customers were connected directly to that specific switch.

Servers are back up, but they might get a little slow in terms of downloading files.
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